In the unlikely event that you have an issue with one of our products that you have ordered from us – please send us a message at firstname.lastname@example.org or via our ‘Contact Us’.
Once you have spoken to a member of our team and a return has been agreed, please return your purchase by post and include a note explaining the reason for your return on the reverse side of your invoice. Please make sure to include this with the item(s) you are returning. We value your feedback in order to keep on improving our products.
To be eligible for a return:
- Be within 30 days of purchase
- Your item must be unused and in the same condition that you received it
- It must also be in the original unopened packaging
It is your responsibility to make sure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by one of our team, then any postage will be reimbursed.
It can take 5 working days for your parcel to reach us dependent on the courier’s service that is used. Once we receive your parcel we will inspect and process your return within 2 working days. Any Refunds can take up to 3/5 days with your bank to appear in your account. You will receive an email update upon the completion for your return.